DELIVERY

LOCAL DELIVERY

For local delivery, we offer 2 modes of delivery options: Normal and Registered Postage. You may opt for the preferred when checking out items. All items are dispatched through Singapore Post Limited, unless otherwise arranged.

Once an order is placed and paid for, the order will be processed and dispatched from our Warehouse within 2-4 working days (excluding Weekends & Public holidays.

I. REGULAR / NORMAL MAIL

Postage for Normal mail starts from $1.50. All normal parcels will be dispatched via Singpost for mailing. Please note that the weight limit for normal parcels is at 2kg. Orders which exceed this weight limit will have to be sent via Speedpost instead.

Shoes, Bags - defined as 2 items; Apparels, Small Accessories - defined as 1 item

For Apparels/Accessories (i.e. jewellery) First item - $1.50 Each subsequent item - $1.00
For Shoes/Bags First item - $3.00 Each subsequent item - $1.00

IMPORTANT: Please note that order tracking is not available for normal postage deliveries. Kindly allow up to 5 full working days for your parcels to arrive. As tracking is not available for this, Jolie Robe will not be held liable for any lost parcels/ damaged items mailed out via this mode of postage. If you have any further queries, please email us at admin@jolierobe.com.sg

II. REGISTERED MAIL

Postage for Registered mail starts from $3.74, depending on the number of item that you have ordered:

For Apparels/Accessories (i.e. jewellery)
First Item - $3.74 Each subsequent item - $1.00
For Bags First item - $5.24 Each subsequent item - $1.00

Registered Mails come with a tracking number and are traceable via Singpost. A shipping notification with the tracking number will be sent to you when the order has been shipped. Registered mails take approximately 3-4 working days to be delivered for local addresses.

Kindly note that there is a weight limit of 2kg for any Registered Parcel. Order that exceeds this weight limit will have to be sent via Speedpost instead. You may track your parcel with this delivery mode here. 

Kindly allow up to 5 full working days for your parcels to arrive. If it does not arrive by then, you can email us at admin@jolierobe.com.sg and we will be glad to render you assistance.

Please also note that the postman will leave a notification slip if there is no one at the mailing address on delivery. The notification slip will advise you how you can retrieve the parcel at the nearest post office.

INTERNATIONAL DELIVERY

All International Orders will be mailed out via Singpost. Your parcel will be weigh at the Post Office once it has been processed for delivery.
Tracking is available and we will send you the tracking number one working day after you have received the Delivery Notification. Kindly allow up to 7 to 14 full working days for your parcels to arrive.
For more information on international delivery, do contact us at admin@jolierobe.com.sg